QUESTIONS YOU MIGHT HAVE

The clarity you deserve

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Is Jaadu Ghar cruelty-free?

Jaadu Ghar is cruelty-free. None of our products are tested on animals.

Is Jaadu Ghar vegan?

Yes. Our products are vegan.

Are Jaadu Ghar perfumes IFRA compliant?

Yes. Our perfumes are formulated in accordance with applicable IFRA standards and guidelines.

Are Jaadu Ghar bodycare products sulphate-free?

Yes. Our products are sulphate-free and formulated to cleanse without leaving your skin feeling stripped.

Where are Jaadu Ghar products made?

Our products are made in India with carefully selected ingredients and materials.

Fragrance

What makes Jaadu Ghar perfumes different?

We don't just create fragrances, we create experiences. Every Jaadu Ghar perfume is thoughtfully composed to evolve beautifully on your skin, pairing carefully chosen ingredients with stories you'll want to wear again and again.

How long would this perfume last?

Typically 6–8 hours on skin, although wear can vary with your skin, the weather and how it is applied.

Are the perfumes unisex?

Yes. Jaadu Ghar fragrances are made for people, not categories. Wear the one that feels most like you.

What's included in the Magic Box?

The Magic Box brings together all three Jaadu Ghar fragrances: Upside Down, Inside Out and Right Left.

Is the Magic Box suitable for gifting?

Yes. Three fragrances, three distinct moods and no need to guess which one they will like. The Magic Box is made for gifting, collecting or keeping entirely for yourself.

Why isn't every bottle identical?

Our bottles are artisanal, hand-printed and gold-foiled, so each one carries its own little touch, and no two pieces are ever perfectly identical.

You may notice tiny variations in the label or gold foiling, or a little character here and there. These are little reminders that your bottle wasn't made by a machine on an endless production line, but crafted, packed and finished by human hands.

How should I store my perfume?

Keep it away from direct sunlight, heat and humidity. Store it upright in a cool, dry place with the cap securely closed.

What does each perfume smell like?

Three distinct and complex unisex blends, each with a dash of whimsy.

Inside Out — a burst of bright sunshine citrus with a delicious sweet aftertaste.

Right Left — an uplifting blend of saffron, rose and pear, grounded by fresh oud.

Upside Down — a playful mix of bergamot, blackcurrant and a whimsical musk.

Body Care

Can I use multiple Jaadu Ghar bodycare products together?

Absolutely. Our products are designed to work beautifully as part of a routine. You can pair products based on what your skin needs and even layer matching fragrances for a more lasting scent experience.

Are Jaadu Ghar bodycare products suitable for sensitive skin?

Our formulas are designed to be gentle, but every skin is different. If you have sensitive skin, we recommend patch testing first and introducing a new product gradually.

Are Jaadu Ghar bodycare products sulphate-free?

Yes. Our products are sulphate-free, formulated to cleanse effectively without leaving your skin feeling dry or stripped.

Can I use the body care products on inflamed or broken skin?

Our formulas are designed for healthy, intact skin and may cause discomfort on broken or inflamed areas. Wait until your skin has healed before use.

What does Jaadu Ghar's bodycare range include?

Our body care range brings together three products, each with its own purpose and formula.

Past Forward — an exfoliating body wash with a triple action blend of AHA, BHA and PHA for gentle exfoliation, with Niacinamide and Pro Vitamin B5 to support smoother, softer looking skin.

Lost Found — a deeply hydrating body wash with Hyaluronic Acid, Niacinamide and Panthenol that cleanses while replenishing moisture.

Hide Seek — a brightening body lotion with Alpha Arbutin, Niacinamide, Vitamin C and Ceramides to support a brighter, radiant and even looking skin tone.

Orders & Shipping

How much does shipping cost?

Shipping is free on orders of ₹899 and above. Orders below ₹899 carry a standard shipping charge of ₹80. Estimated delivery is 3–5 working days depending on your location.

Is Cash on Delivery (COD) available?

We do not support COD.

How can I track my order?

Once your order is dispatched, you'll receive a tracking number in your dispatch confirmation email. For any help with delivery, reach us at +91 8800636903.

Do you ship outside India?

Not yet. We currently ship within India only.

Can I cancel my order?

Yes, free of charge, as long as it hasn't been dispatched yet — contact support@jaadughar.world or +91 8800636903. Once an order has shipped it can't be cancelled; our return/replacement process applies instead. Refunds for cancelled prepaid orders are credited to your original payment method within 5–7 business days.

Returns & Refunds

How long do I have to return or replace a product?

7 days from delivery for general issues like a wrong item or quality concern, and 2 days from delivery to report a damaged, defective, or missing item. Products must be unused, unopened, in saleable condition, with original packaging, tags, and invoice intact.

Can I return an opened perfume or bodycare product?

No. For safety and hygiene reasons, perfumes and bodycare cannot be returned or exchanged once opened or used. We recommend a patch test before first use to avoid this situation altogether.

What if my order arrives damaged, leaking, or incorrect?

Email support@jaadughar.world or call +91 8800636903 within 2 days of delivery with your order number and a clear unboxing video showing the damage, leakage, or incorrect item. We'll review it within 2 business days and arrange a replacement.

Will I get a cash refund?

Approved claims on delivered products are resolved via replacement or a store credit coupon valid for 60 days, not cash. Cash refunds to your original payment method only apply if you cancel an order before it's dispatched.

How long does a replacement or refund take?

Claim review: within 2 business days. Replacement dispatch: within 3–5 business days of approval. Store credit: issued within 3 business days of approval. Cancellation refunds: within 5–7 business days to your original payment method.

What items can't be returned at all?

Opened or used perfumes and bodycare, items missing original packaging, tags, or invoice, and items marked as Final Sale or Clearance at checkout.

How do I contact Jaadu Ghar for support?

Email support@jaadughar.world or call +91 8800636903, 10:00 AM – 6:00 PM. We'll get back to you with an update on any order, claim, replacement, or refund.