Refund policy
Applies to all orders placed on jaadughar.world.
At Jaadu Ghar, every product is made with care and we want your experience with us to feel just as considered. This policy explains how returns, replacements, refunds, and cancellations work, so you always know where you stand.
1. Return & Replacement Window
- General issues (wrong item, quality concern): Report within 7 days of delivery.
- Damaged, defective, or missing items: Report within 2 days of delivery.
- Products must be unused, unopened, in saleable condition, and in their original packaging with all tags and invoices intact.
2. Hygiene & Safety Exclusions
Due to safety and hygiene reasons, perfumes and bodycare products cannot be returned or exchanged once opened or used.
3. How to File a Claim
- Contact Customer Care: Email us at care@jaadughar.world or call us at +91 8800636903 within the reporting window mentioned above.
- Provide Details: Include your order number along with a clear unboxing video showing the damage, leakage, or incorrect item.
- Approval: Our team will review your request within 2 business days and get back to you with the next steps.
4. Refund & Replacement Timelines
- Claim review: Within 2 business days of receiving your request.
- Replacement dispatch: Within 3–5 business days after approval.
- Store credit issuance: Within 3 business days of approval (valid for 60 days).
- Cancellation refunds: Within 5–7 business days to your original payment method.
5. Order Cancellations
- Orders can be cancelled free of charge before they are dispatched by contacting our support team.
- Once an order has been shipped, it cannot be cancelled.
- Refunds for prepaid orders cancelled before dispatch are processed within 5–7 business days to the original payment method.
6. Return Shipping
For approved claims involving damaged, defective, or incorrect items, we cover the replacement shipping cost. Hygiene-restricted items (perfumes and bodycare) are assessed based on the photo or video evidence you provide.
7. Non-Returnable Items
- Opened or used perfumes and bodycare products.
- Items without their original packaging, tags, or invoice.
- Items marked as Final Sale or Clearance at the time of purchase.
8. Checking Your Order or Refund Status
Email or call us anytime with your order details to receive an update on your claim, replacement, or refund.
9. Contact Us
Email:
care@jaadughar.world
Phone:
+91 8800636903
Support Hours:
10:00 AM – 6:00 PM
Terms & Conditions:
View our Terms & Conditions
Returns & Refunds FAQs
How long do I have to return or replace a product?
You have 7 days from delivery for general issues, and 2 days from delivery to report a damaged, defective, or missing item.
No, due to safety and hygiene reasons, perfumes and body care cannot be returned or exchanged once opened or used. We recommend a patch test before first use to avoid this situation altogether.
What if my order arrives damaged, leaking, or incorrect?Email us at care@jaadughar.world within 2 days of delivery with your order number and clear photo/video evidence. We'll review it within 2 business days and arrange a replacement.
Will I get a cash refund?Delivered products are resolved via replacement or a store credit coupon (valid 60 days), not cash. Cash refunds to your original payment method only apply if you cancel an order before it's dispatched.
How long does a replacement or refund take?Claim review: within 2 business days. Replacement dispatch: within 3–5 business days of approval. Store credit: issued within 3 business days. Cancellation refunds: within 5–7 business days to your original payment method.
Can I cancel my order?Yes, free of charge, as long as it hasn't been dispatched yet. Once shipped, it can't be cancelled; our return/replacement process applies instead.
What items can't be returned at all?Opened or used perfumes and bodycare, items missing original packaging/tags/invoice, and items marked as final sale or clearance at checkout.
How do I check the status of my claim or refund?Email us anytime with your order number and we'll share an update within 24–48 working hours.
How do I contact Jaadu Ghar?Email: care@jaadughar.world or call us at 8800636903.